SpinLine Privacy Policy

At SpinLine, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit SpinLine Online Casino, register an account, or use our services. By accessing our platform, you agree to the practices described below. If you have questions after reading this policy, our support team is available to assist you.

Who We Are

SpinLine is owned and operated by GBL Solutions N.V., registered in Curacao under company number 155090, with payment processing handled by Techconsult Limited. Our website is operated by a company registered in the Republic of Cyprus, with its principal place of business in Nicosia, while all gambling services are provided by our parent company registered in Curacao. We hold a licence issued by the Curacao Gaming Control Board, licence No. OGL/2024/589/0556, and our eGaming activities are regulated by the Government of Curacao. Anyone searching for "spinline casino" or "casino spinline" should know that our platform operates under this legal structure.

Information We Collect

When you use our services, we collect various categories of personal data necessary to provide our platform securely and comply with regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather payment information, including deposit and withdrawal method details, transaction history, and cashout requests
• We track your gaming activity, including bets placed, wagering history, bonus usage, and loyalty program progress
• We record verification documents, such as passport copies, driving licences, utility bills, and selfies submitted for KYC purposes
• We log technical data, including IP address, device type, browser information, and login timestamps
• We may collect communication records from live chat, email correspondence, and contact form submissions

How We Use Your Information

We use the data we collect for several essential purposes related to operating SpinLine Online Casino and protecting our players.

• We process your registration and manage your account, including your loyalty level and withdrawal limits
• We verify your identity in accordance with our KYC procedures before processing withdrawals above 2,000 EUR within 24 hours or 2,300 EUR cumulatively
• We use your data to detect fraud, prevent money laundering, and comply with our licensing obligations
• We personalize promotional offers, including welcome bonuses, free spins, and VIP rewards
• We monitor account activity to enforce our terms, including restrictions on VPN use and third-party transfers
• We communicate important account updates, such as bonus expiry, verification requests, or withdrawal status

Legal Basis for Processing

Our processing of your personal data is based on the necessity to perform our contract with you, comply with legal and licensing obligations, protect our legitimate business interests, and, where applicable, your consent for marketing communications. We at SpinLine ensure that data processing aligns with applicable data protection standards for our target markets, including Canada, Australia, New Zealand, Germany, Poland, Greece, Finland, Norway, Denmark, Italy, Spain, Switzerland, Hungary, and Brazil.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services.

• We share payment data with Techconsult Limited and other payment processors to complete deposits and withdrawals
• We may disclose information to regulatory authorities, including the Curacao Gaming Control Board, upon lawful request
• We work with verification providers to confirm your identity during our KYC process
• We may share data with law enforcement agencies if required to investigate fraud or chargebacks

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with our licensing obligations. If your account remains inactive for 12 months, we apply a monthly maintenance fee of 5 EUR and cancel any remaining cashback balance, while still retaining your data as required by law. Verification documents submitted to kyc@spinline.com are stored securely and only accessed by authorized personnel within our KYC department.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these requests wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal retention obligations
• You may object to certain types of processing, including marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@spinline.com, and our team will respond as promptly as possible.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing SpinLine, remember your preferences, and analyze site performance. This helps us tailor content across our 16 supported languages and localized versions, including English-CA, French-CA, German, Polish, and Portuguese-BR. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Sensitive documents, such as identity verification files, are encrypted and stored securely. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and avoid sharing your account credentials.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and registration from these jurisdictions is not permitted. If you attempt to register or search for "spinline login" from a restricted location, your account may be subject to review or closure. We reserve the right to request additional verification, including proof of address, to confirm your eligibility to use our platform.

International Data Transfers

As we operate internationally and serve players across multiple regions, your data may be transferred and processed in countries outside your country of residence, including Curacao and Cyprus. We take appropriate steps to ensure that any such transfers comply with applicable data protection requirements.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of SpinLine Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our team.

• General inquiries: support@spinline.com
• Verification and KYC: kyc@spinline.com
• VIP support: vip@spinline.com
• Live chat available 24/7 on our website

We at SpinLine value transparency and are here to address any privacy concerns you may have while enjoying our games, promotions, and loyalty rewards.